Your privacy matters to us. This Privacy Policy explains what personal data win96 collects from Filipino players, how we use it, who we share it with, and how we keep it safe. Please read this carefully before using the win96 platform.
All data transmitted between your device and win96 servers is protected using industry-standard TLS encryption. Sensitive data at rest — including payment details and identity documents — is stored using AES-256 encryption protocols.
win96 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, comply with legal obligations, and improve your experience as a win96 player.
Registered win96 players have the right to access, correct, and request deletion of their personal data, subject to legal retention requirements. Submit a data request through our support team and we will respond within 30 days.
win96's data practices are aligned with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and the regulations issued by the National Privacy Commission (NPC). Your rights as a Filipino data subject are fully respected.
You can opt out of win96 marketing communications at any time by updating your notification preferences in your account settings or by contacting support. Opt-out requests are processed within 5 business days. Self-excluded players are automatically removed from all marketing lists.
win96 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure to comply with anti-money laundering regulations.
win96 ("win96," "we," "us," or "our") operates the online casino platform accessible at win96.one, providing casino games, slots, bingo, and related gaming services to eligible players in the Philippines. win96 is the data controller responsible for the personal data collected through the Platform.
This Privacy Policy applies to all personal data collected from individuals who visit, register on, or otherwise interact with the win96 Platform, including prospective players, registered players, and former players. It covers data collected through the website, any mobile-optimized interfaces, customer support channels, and any other touchpoints through which win96 interacts with you.
By using the win96 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the Platform.
win96 collects the following categories of personal data from players and visitors:
Note on Sensitive Data: win96 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming purposes (e.g., self-exclusion records) or as required by law.
win96 collects personal data through the following means:
Data you provide directly to win96 when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or respond to surveys.
Data collected automatically when you access and use the Platform, including through cookies, web beacons, server logs, and similar technologies. This includes technical data about your device and browsing behavior on the Platform.
win96 may receive data about you from third parties in the following circumstances:
win96 uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and verification data |
| Identity verification (KYC) and age verification | Identity, verification, and financial data |
| Processing deposits and withdrawals | Financial and identity data |
| Providing and improving gaming services | Gaming activity and technical data |
| Fraud prevention and security monitoring | Technical, financial, and identity data |
| Anti-money laundering (AML) compliance | Identity, financial, and transaction data |
| Responsible gaming monitoring and enforcement | Gaming activity and responsible gaming settings |
| Customer support and dispute resolution | Communications and account data |
| Marketing and promotional communications (with consent) | Contact and gaming activity data |
| Analytics and platform improvement | Technical and usage data |
| Legal and regulatory compliance | All categories as required |
win96 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
win96 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules:
win96 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
win96 engages trusted third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processors, fraud detection services, cloud hosting providers, and customer support platform providers. These providers are contractually bound to process your data only on win96's instructions and in accordance with applicable data protection law.
win96 partners with third-party game studios and aggregators to provide casino games on the Platform. These providers may receive limited technical data (such as player session tokens) necessary to deliver game content. They do not receive your full identity or financial data.
win96 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts where required to do so by applicable law, regulation, or legal process.
In the event of a merger, acquisition, restructuring, or sale of all or part of win96's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
Important: win96 will never share your personal data with third-party advertisers, data brokers, or any party for their own independent marketing purposes without your explicit consent.
Cookies are small text files placed on your device when you visit the win96 Platform. They help us recognize your device, remember your preferences, keep your session active, and understand how you use the Platform.
You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the win96 Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.
win96 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Despite these measures, no method of electronic transmission or storage is completely secure. win96 cannot guarantee absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, win96 will notify you and the National Privacy Commission (NPC) in accordance with applicable law.
win96 retains personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
When personal data is no longer required, win96 will securely delete or anonymize it in accordance with our data disposal procedures.
As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by win96:
To exercise any of these rights, please contact win96's Data Protection Officer using the contact details in Section 15. win96 will respond to all verified data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of any extension.
Identity Verification: To protect your privacy, win96 will verify your identity before processing any data rights request. We may ask you to provide a copy of a government-issued ID to confirm your identity.
The win96 Platform is strictly intended for adults aged 21 years and above. win96 does not knowingly collect personal data from individuals under the age of 21. If win96 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has provided personal data to win96, please contact us immediately using the details in Section 15 so that we can take appropriate action.
Age Restriction: Must be 21 years or older to register and play at win96. Underage gambling is illegal in the Philippines and harmful to young people. win96 takes all reasonable steps to prevent access by minors.
win96 primarily processes personal data within the Philippines. However, some of our third-party service providers — including cloud hosting providers, KYC verification services, and game providers — may process data in other countries. Where personal data is transferred outside the Philippines, win96 ensures that appropriate safeguards are in place to protect your data, including:
By using the win96 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in accordance with the safeguards described above.
The win96 Platform may contain links to third-party websites or services, such as game provider information pages or payment service provider portals. This Privacy Policy applies only to the win96 Platform. win96 is not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.
win96 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page. Where changes are material, win96 will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the win96 Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Privacy Policy, you must cease using the Platform and may request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or win96's data practices, please contact our Data Protection Officer:
Data Protection Officer, win96
Email: privacy@win96.one
General Support: support@win96.one
win96 aims to respond to all privacy-related inquiries within 30 calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through their official government channels.
National Privacy Commission (NPC): The NPC is the Philippine government body responsible for administering and implementing the Data Privacy Act of 2012. Players who believe their data rights have been violated may file a complaint with the NPC through official government channels.
win96 is committed to providing a safe, fair, and responsible gaming environment for all Filipino players. Your personal data is never used to target vulnerable players with excessive marketing. Our responsible gaming tools are always available in your account settings.
⚠️ Gambling is addictive. Know when to stop. Must be 21+ to play at win96.
Your data is protected, your privacy is respected, and your gaming experience is our priority. Join thousands of Filipino players who trust win96 for a secure and entertaining casino experience. Must be 21 or older to register.
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